Privacy Policy

At Moon and Sun Clinic, we are committed to delivering the highest level of service to our customers, including the protection of the privacy of our customers in the clinic and those who visit our website. The following is the information pertaining to your information in accordance with the Privacy Act 1988 (Cth) ‘Privacy Act’, which requires Moon and Sun Clinic to communicate with our customers. It is recommended that you keep this information for your reference.

Privacy Policy for Booking Confirmation. At Moon and Sun Wellness, your privacy and the confidentiality of your personal health information are of the utmost importance. This Privacy Policy outlines how we collect, use, and protect the information you provide when confirming a booking with us via email.

What Information We Collect -When you confirm a booking with our healthcare practice, we may collect the following personal and health-related details:

Full name and contact details (email, phone number)

Date and time of appointment

Health-related information relevant to your visit (e.g., reason for appointment, symptoms, existing conditions, medications, or treatment history)

Purpose of Collecting Your Information

The information collected is used solely to:

Schedule and confirm appointments

Prepare for your visit and provide appropriate care

Communicate important updates, reminders, or follow-up instructions

Ensure your safety and well-being during your time with us

Confidentiality and Protection of Health Information- All information you provide is handled by applicable privacy laws. We use secure systems and safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. Your personal health information will never be shared or disclosed to third parties without your explicit written consent, unless legally required (e.g., in case of public health concerns or legal obligations).

Your Rights as a Patient-You have the right to: Access your personal health information, Request corrections or updates to your records, Withdraw or limit your consent regarding how your information is used, Ask questions or file a complaint about our privacy practices.